Shipping Policy
Legal Disclaimer
All products are made in a home or commercial kitchen that may process common allergens, including but not limited to wheat, dairy, eggs, soy, and peanuts. We cannot guarantee that any item is completely allergen free. By purchasing, you acknowledge and accept this risk.
By placing an order, you agree that East Texas Cake Lady is not liable for any damages, allergic reactions, or issues resulting from the use or consumption of our products beyond the purchase price of the goods.
Shipping Policy
Processing Time
All orders are freshly baked and prepared within 2-4 business days (excluding weekends and holidays). Because our brownies are made to order, we take extra care to ensure quality and freshness.
Shipping Methods & Delivery Times
We ship via trusted carriers (such as USPS, UPS & FedEx). Delivery typically takes 2-5 business days. Please note delivery times are estimates and may vary due to carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected delivery method
Incorrect Addresses
Please double check your shipping address before placing orders. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost or Delayed Packages
Once your order has shipped, we are not responsible for delays caused by the shipping carriers. However is if your package is lost or significantly delayed, please contact us and we will do our best to help.
Warm Weather Shipping
During warmer months, slight melting of the toppings may occur but does not affect quality of the actual brownie